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Privacy Statement

Privacy Policy – Use of our Website

At Collingwood Legal we are committed to safeguarding and preserving the privacy of our clients and visitors of our website. This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.

We keep this Policy under regular review and may change this Policy from time to time. Any questions regarding this Policy should be sent to Sue Graham at sue.graham@collingwoodlegal.com .

About us

Collingwood Legal is provider of legal services with registered company number 08010129. The registered address is 30 Riverside Studios, Amethyst Road, Newcastle upon Tyne, NE4 7YL.

2. Information We Collect

2.1 We obtain information from you when you use our website. For example, when you visit the page, make an enquiry with us or contact us regarding our services.

2.2 We may collect, store and process the following personal data about you:

  • 2.2.1 Information about your computer your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data (including browser type and version, operating system, length of visit, page views and website navigation paths). This information is tracked using cookies which are controlled by Google Analytics.
  • 2.2.2 Your IP address.
  • 2.2.3 Information provided voluntarily by you. For example, when you register for information or for our weekly newsletter, make an enquiry we might collect your name, address, email address, telephone number.
  • 2.2.4 Information that you provide when you communicate with us by any means.
  • 2.2.5 information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);

2.3 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and process of that personal information in accordance with this policy.

3. Use of Your Information

3.1 We may use the information that we collect from you for one or more of the following purposes:

  • 3.1.1 To administer our website and business;
  • 3.1.2 To personalise our website to you;
  • 3.1.3 To advise you on the query you have submitted;
  • 3.1.4 To carry out our legal obligations arising from any contracts entered into by you and us;
  • 3.1.5 To provide information to you that you request from us relating to our services;
  • 3.1.6 To provide information to you relating to other services that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
  • 3.1.7 To inform you of any changes to our website and services.
  • 3.1.8 To send you email notifications that you have specifically requested;
  • 3.1.9 To send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
  • 3.1.10 To send you marketing communication relating to our business and services which we think may be of interest to you, by email.
  • 3.1.11 To deal with enquiries and complaints made by you or about you relating to our website;
  • 3.1.12 To keep our website secure and prevent fraud;
  • 3.1.13 To verify complaints with the terms and conditions governing the use of our website.

3.2 We will not without your express consent supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

4. Storing and retaining Your Personal Data

4.1 We will hold your personal information for as long as is necessary to comply with any legal obligations in relation to the retention and deletion of personal information.

4.2 Personal information that we process for any purpose or purposes shall not be kept for longer than necessary for that purpose or those purposes.

4.3 Notwithstanding the other provisions contained in this section 4, we will retain documents (including electronic documents) containing personal data:

  • (a) To the extent that we are required to do so by law;
  • (b) If we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
  • (c) In order to establish, exercise, defend our legal rights (including providing information to other for the purposes of fraud prevention and reducing credit risk).

5. Transferring your data outside of the EU and safety of your data

5.1 Your personal data will not be transferred to locations outside of the European Union (“EU”) for processing and storing.

5.2 Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically or prevent the use or misuse of such information by others and sending such information is entirely at your own risk.

6. Disclosing Your Personal Information

6.1 We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  • 6.1.1 In the event that we sell any or all of our business, to the buyer of our business.
  • 6.1.2 Where we are legally required by law to disclose your personal information.
  • 6.1.3 To further fraud protection and reduce the risk of fraud.
  • 6.1.4 When you have given your permission to do so;
  • 6.1.5 In connection with any ongoing or prospective legal proceedings;
  • 6.1.6 In order to establish exercise or defend legal rights;
  • 6.1.7 To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

7. Third Party Involvement

7.1 We may pass your personal information to third party service providers for the purposes of providing the services you have requested. However, we will only provide the information that is necessary to administer the services you have requested. For example, we may use a courier service to deliver files of documents and this will require us to disclose your name and address you have provided.

7.2 When you make a payment online or by debit or credit card for our services, your payment is processed via a third party who specialises in secure online transactions. We will share information with our payment service provider only to the extent necessary for the purpose of processing payments you make, refunding such payments and dealing with complaints and queries relating to such payment and refunds.

8. Security of personal information

8.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

8.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

8.3 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

9. Marketing

9.1 We will not contact you for marketing purposes unless you have given your prior consent. You can unsubscribe from receiving our newsletter at any time by clicking on the unsubscribe link on the email you receive or by contacting sue.graham@collingwoodlegal.com.

9.2 We will not share your information for marketing purposes with companies outside of Collingwood Legal.

10. Website Links

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

11. Your Rights: Access to Information

11.1 You have the right to access and ask for a copy of the information that we hold relating to you. Please send any such request to sue.graham@collingwoodlegal.com and supply appropriate evidence of your identity for this purpose we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original utility bill showing your current address.

11.2 We may withhold personal information that you request to the extent permitted by law.

11.3 You may instruct us at any time not to process your personal information for marketing purposes.

11.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

11.5 You can also ask for your data to be erased in certain circumstances. To make a request to have your personal data erased, please send your request to sue.graham@collingwoodlegal.com. We reserve the right to object to a request for erasure on certain grounds and under circumstances allowed by the General Data Protection Regulations.

11.6 The accuracy of your personal information is important to us. If the personal information that we hold about you is incorrect or inaccurate, you can ask for this to be rectified or updated.

12. Use of Cookies

12.1 Our website uses cookies.

12.2 Cookies provide information regarding the computer used by a visitor. We use cookies to analyse anonymous data about our website visitors and do not store any personal or identifying information about any user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

12.3 You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer. If you block cookies, you may not be able to use all the features on our website.

12.4 You can also delete cookies already stored on your computer, but deleting cookies may have a negative impact on the usability of many website, including ours.

13. Profiling

13.1 They will be no automated decision making in relation to the personal information you provide us with.

14. Data protection registration

14.1 We are registered as a data controller with the UK Information Commissioner's Office.

14.2 Our data protection registration number is ZA003398.

15. Complaints

15.1 If you are concerned about the use of your personal information, you can contact us Paul McGowan on paul.mcgowan@collingwoodlegal.com to discuss your concerns. If your query is not resolved to your satisfaction, you can make a complaint to the Information Commissioner’s Office.

16. Amendments

16.1 We may update this policy from time to time by publishing a new version on our website.

16.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

16.3 We may notify you of changes to this policy by email or through the private messaging system on our website.

17. Contacting Us

Please do not hesitate to sue.graham@collingwoodlegal.com regarding any matter relating to this Privacy Policy.