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Overview

Collingwood Legal comply with the principles, outcomes and other requirements imposed by the Solicitors Regulation Authority. We have detailed systems and controls in place.

The management team at Collingwood Legal is committed to ensuring that our clients receive consistently high quality legal advice and representation. To achieve this aim we have developed practical yet comprehensive procedures.

Excellent Quality of Service

The nature of our business places particular emphasis and demands on the experience and expertise of the staff employed. There is a clear commitment to continued professional development and training to ensure that all staff are suitably qualified and equipped to provide the service our clients expect.

We have a client care charter which sets out what our clients can expect of us. In short we:

  • Consider every case carefully in order to give expert advice
  • Communicate with clients clearly and regularly
  • Are open and honest about deadlines and costs
  • Ensure appropriate supervision of all client matters
  • Regularly seek feedback on our performance in order to improve where necessary

Systems and Procedures

All of the team at Collingwood Legal is responsible for implementing the quality policy and each employee works within the prescribed systems and procedures. Our quality system is regularly reviewed and evaluated for conformance and effectiveness.

Our staff participated in the preparation of our quality processes and are involved in their continual review. We have all undertaken training on the quality processes and appreciate their value.

Collingwood Legal has a clear system of records in place to show how clients’ matters are progressed. We have systems and policies for communicating with clients in order to advise, inform, deal with enquiries and any complaints. We have documented procedures for opening, reviewing and closing files.

We actively seek client feedback in order to ensure our service is of the high quality our clients expect. Collingwood Legal regularly reviews performance through internal audits and meetings. The management team determines whether the quality system is working and what improvements can be made.

Collingwood Legal has documented procedures for dealing with actual and potential breaches of procedure. We keep a record of these activities and the resulting decisions and monitor the effectiveness of our policies and procedures.